Refund Policy

Last updated: August 19, 2026

1. Service Provider

Aura (auraagenda.com) is a product of AURA TECH, a business establishment of ALVARO FABIAN SANCHEZ STERLING, sole proprietor (natural person), commercial registration No. 382204 of the Chamber of Commerce of Huila, Tax ID (NIT) 1079410369-1, domiciled at Carrera 3 Este N 1-35 Apto 101, Barrio Villa Catarina, Pitalito, Huila, Colombia. Contact email: soporte@auraagenda.com.

2. Payment Processors

Aura processes its subscriptions through the following PCI-DSS compliant payment providers. Aura never stores your card details.

• Colombia: payments are processed via Wompi.
• International customers: payments are processed via Paddle.com, acting as the Merchant of Record. This means Paddle is the authorized seller of the transaction and is responsible for invoicing and remitting the applicable taxes in each country.

3. 20-Day Free Trial

All Aura plans include a 20-day free trial. During this period you access the platform at no cost and without any payment. The first charge is only generated when the free trial ends. This lets you fully evaluate the service, risk-free, before deciding whether to continue with a paid subscription.

4. Subscription Model and Cancellation

Aura subscriptions are billed on a monthly recurring basis. You may cancel at any time, with no penalty, from Settings → Subscription within the app, or by writing to soporte@auraagenda.com.

Upon cancellation, no future charges will be generated and you will keep access to your plan's features until the end of the monthly period you already paid for. No subsequent renewal takes place.

5. Refund Policy

Because you have a 20-day free trial to fully evaluate the service before any charge, subscription payments are non-refundable. The way to avoid an unwanted charge is to cancel your subscription before the renewal date, as described in section 4.

Notwithstanding the above, a refund will be granted in the following cases:

• Duplicate or erroneous charge: if you were charged by mistake, more than once, or an incorrect amount.
• Technical failure attributable to Aura: if a service failure attributable to Aura completely prevented you from using the platform during the billed period and could not be resolved within a reasonable time.
• Statutory consumer rights: your rights under applicable law are fully honored. In Colombia this includes the right of withdrawal (derecho de retracto) under article 47 of Law 1480 of 2011 (Consumer Statute), exercisable within five (5) business days of the charge where applicable, as well as the statutory warranty and the right to payment reversal under the law.

6. How to Request a Refund

To request a refund, email us at soporte@auraagenda.com stating your account email, the date of the charge, and the reason for your request. We will respond within a reasonable time. Approved refunds are issued to the same payment method used for the purchase, and may take between 5 and 10 business days to be credited, depending on the payment provider or bank.

7. Consumer Protection Authority

If you reside in Colombia and believe your consumer rights were not honored, you may contact the Superintendencia de Industria y Comercio (SIC), the competent consumer-protection authority.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. We will notify significant changes through the Platform or by email, and the "Last updated" date at the top will reflect the current version.